Return & Refund Policy
Effective Date: September 13, 2024
Thank you for shopping at Hairbar! We strive to provide high-quality hair care products and aim to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, please review our Return & Refund Policy below.
1. Returns
We accept returns on products purchased directly from our website [https://hairbar.in/] under the following conditions:
- Eligibility for Returns: Products must be returned within [30] days of receipt. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
- Non-Returnable Items: Certain items, such as opened or used products, personalized products, or products marked as non-returnable, cannot be returned.
2. Return Process
To initiate a return:
- Contact Us: Email us at sales@hairbar.in or call us at 9999495202 to request a Return Merchandise Authorization (RMA) number. Please provide your order number, the reason for the return, and any relevant photos if applicable.
- Prepare the Package: Once you receive your RMA number, securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
- Ship the Return: Send the package to the address provided with your RMA number. You are responsible for the shipping costs of the return, and we recommend using a trackable shipping service or purchasing shipping insurance for your return.
3. Refunds
Upon receipt and inspection of the returned item(s):
- Refund Processing: We will process your refund within [5-10] business days. Refunds will be issued to the original method of payment.
- Refund Amount: The refund will cover the cost of the product(s) returned, excluding any shipping charges. If the return is due to an error on our part or a defective product, we will cover the return shipping cost.
4. Exchanges
We do not offer direct exchanges. If you would like to exchange a product, please return the original item(s) for a refund and place a new order for the desired item(s).
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [7] days of receipt. We will arrange for a replacement or refund, including any applicable return shipping costs.
6. Cancellation Policy
Orders may be canceled before they are processed and shipped. To cancel an order, please contact us as soon as possible at sales@hairbar.in or call us at 9999495202. Once an order has been processed or shipped, it cannot be canceled.
7. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact us:
Hairbar
Email: sales@hairbar.in
Phone: 9999495202
Address: Second Floor, Z-19, Gali Number 4, Anand Parbat Industrial Area, Anand Parbat, New Delhi, Delhi, 110005
8. Changes to the Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the Site and our services after any changes constitutes your acceptance of the revised policy.
Thank you for choosing Hairbar.